Really pleased with Horizon Hobby!

Hi All

Really pleased with Horizon Hobby right now..... I sent off my DX5e for repair after it fell off my desk during the night about 2 weeks ago. Anyway I just received it back in the post all repaired and completely free of charge! They repaired all of the toggle stick and installed a whole new antenna.

Anyone else used them and had the same experience?
Would recommend them to anyone that has Spektrum gear that needs repairing!

Tom

Couldnt agree more Tom. Had quite a few dealings with them. First one was when the trim packed up on the DX6i, they had it back in 3 days repaired, and enclosed 2 trims with a leaflet explaining how to fit them F.O.C. The second time was last year when I totalled 2 models in 2 weeks. The RX s were sent for checking even though they worked perfectly. Did they overhaul them , NO. They sent me 2 uprated brand new ones in the corect packaging brand spanking new, for as they put " Your peace of mind ". Total cost ZERO. They are brilliant.

Garry

Garry Pollard wrote: Couldnt agree more Tom. Had quite a few dealings with them. First one was when the trim packed up on the DX6i, they had it back in 3 days repaired, and enclosed 2 trims with a leaflet explaining how to fit them F.O.C. The second time was last year when I totalled 2 models in 2 weeks. The RX s were sent for checking even though they worked perfectly. Did they overhaul them , NO. They sent me 2 uprated brand new ones in the corect packaging brand spanking new, for as they put " Your peace of mind ". Total cost ZERO. They are brilliant.

Garry

I know what you mean, they are brilliant!
I sent off my Ar6200 when I nearly put in the trusty trainer... they upgraded it for me foc ..... would recommend to anyone!

I have had several positive dealings with Horizon Hobby.
The first a quick tech issue and though the phone wait would have been long they had a call back service. They answered all my questions promptly.
The second was an online purchase, the checkout process was straight forward and delivery was received within a week.

contacted them through kings lynn models the bits i needed were in the post and with me in hours not days. Also very helpful when asking questions and advice

They are excelent Longbonce

May I welcome you to Modelchat, a small but very active site. Have a good look round, and enjoy yourself, we do Pop a few details about yourself on Introduce yourself thread if you have a few spare minuites

Garry

longbonce wrote: contacted them through kings lynn models the bits i needed were in the post and with me in hours not days. Also very helpful when asking questions and advice

Welcome from me too!
They really are great aswell as KLMS, they are a great combination!

Tom

Today I placed an order with Horizon Hobby for the PNP Radian Powered Glider and a 4ch receiver. If my past dealings with Horizon are an indication of what I may expect then I should receive the order late next week if not sooner.
Horizon Hobby's web site is nicely laid out and check out is straight forward. Being a repeat customer and signing into their site my Customer information was already on file. This made checkout a lot easier.
Within two hours of placing my order I received confirmation of order receipt and another E-Mail stating my order had been shipped which included a tracking number.

For now all there is to do is wait for delivery.

Horizon order update..
Today I received the AR400 DSMX 4 Ch receiver. This and the Radian were both ordered Aug 1.
I am impressed. Great Service.
The Plane should be delivered Tuesday 7 Aug.

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Eric wrote: That was fast, to NJ from here!

No, from Illinois USA to NJ aprox 1100mi.

I used to use them when I had Spectrum but now I have Futaba I dont get problems or lose models because of those problems.

I have only used Spekrum and never had a problem with it, going on to a JR 11x now and i dont expect any problems with that,
I wonder how many times pilot error has been blamed on the radio ???

The Beard wrote: I used to use them when I had Spectrum but now I have Futaba I dont get problems or lose models because of those problems.

What type of problems did you have with Spectrum, and do you know what may have caused it?