Phoenix - Connection Issues / Can't see some users

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06 Feb 2012 00:51 #1 by admin
Ok, It's pretty common.
Sometimes you may try to connect to a session and you receive an error stating that you can't
This happens a lot when garrymod starts a session :whistle:
Another issue cause by the same thing is being unable to see a user in the session or "room" when everyone else can see them.

Many things can cause this and frequently may not even be your fault. It may be the other users settings, but it is a good idea to cover yourself anyway.

One of the main issues is that your computer firewall is blocking part of the information getting through.

If you are having issues. Please post the information here and i will try to assist you.
For example, your version of windows and the firewall you are using....
If you don't know..... I may still be able to help, so still let me know there is a problem

"most people give up just as they're about to succeed" Napoleon Hill
"luck is when preparation meets opportunity" Oprah Winfrey

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06 Feb 2012 00:55 - 06 Feb 2012 00:56 #2 by Eric
I'll start -
Windows XP mod 3 - Comodo firewall, Avira anti-virus, Superantispyware spykiller, C-cleaner crap remover, Firefox current version browser.
No significant problems - now and then I get invisible models, with the name of the pilot in a black box pointing to where they are.
Oh - and virgin cable broadband.

if you are calm and collected when all about you are going berserk - you've missed something important!
Last edit: 06 Feb 2012 00:56 by Eric. Reason: added a bit

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06 Feb 2012 02:08 #3 by whis1962
Windows 7, AVG internet and Firewall - firewall opened manually for Pheonix, Two routers ports opened manually for Phoenix on both, so don't need to use the ports open auto setting in Phoenix.
On O2 for broadband.

For info, Blue has the above operating system and AV Firewall, has a Linksys router with ports opened manually for Phoenix. Blue is on Virgin.
I can never see Blue in Phoenix.

Steve

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06 Feb 2012 02:21 #4 by admin
arrhh now blue's router has been opened but have you checked firewall to make sure Phoenix is COMPLETELY unblocked?

Firewall should have an application control settings area.

"most people give up just as they're about to succeed" Napoleon Hill
"luck is when preparation meets opportunity" Oprah Winfrey

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07 Feb 2012 00:06 #5 by whis1962
Think your right there, I did not get round to manually set the AVG firewall settings on Blue's PC. This could very well be the issue.

Steve

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08 Feb 2012 00:07 #6 by Garry Pollard
Replied by Garry Pollard on topic Re: Phoenix - Connection Issues / Can't see some users
Not being a comp buff, i may be right off on this one, but why is it that Blue and Whis can never get on to a session I open, when Eric Tony Mike and Pol can. And why cant BB get on anything ??

Garry

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08 Feb 2012 01:30 #7 by THE BLACKBIRD
Replied by THE BLACKBIRD on topic Re: Phoenix - Connection Issues / Can't see some users
I live to far away

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08 Feb 2012 01:40 #8 by Eric
That sholuldn't matter, BB, I can get into US, Canadian, Japanese, Korean etc sites! I haven't a clue what they are jabbering about, (except the US ones!) but still!.

if you are calm and collected when all about you are going berserk - you've missed something important!

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08 Feb 2012 02:28 #9 by admin
Firewall, Router...... their end or yours

"most people give up just as they're about to succeed" Napoleon Hill
"luck is when preparation meets opportunity" Oprah Winfrey

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08 Feb 2012 03:55 - 08 Feb 2012 04:00 #10 by whis1962
Hi Admin,
Just found this that may be of use r.e. Phoenix connection issues and opening router ports


Having Phoenix online issues? Here is a guide on how to open your router ports!
Hi all,

I thought I would post a little how-to guide on opening router/hub ports which helps Phoenix work online right, even if it appears that it is working ok.


Visit the following link for instructions on how to open the ports on your router/hub:

Port Forwarding Guides Listed by Manufacturer and Model - PortForward.com

Click on your listed router/hub make and model.

If a advert appears at the next step skip the advert by clicking the link at the top right.

Select Phoenix RC found under "P".

Follow the instructions listed.


So for example for the Linksys WRT54GXv2 router I found this page on how to open Phoenix RC's ports:

Port Forwarding Phoenix RC on the Linksys WRT54GXv2 - PortForward.com


The ports that Phoenix uses are UDP PORTS 26500 - 26505

Make sure this port range is forwarded to your computer that you use Phoenix on - with the static IP address assigned as instructed above.

You also want to check that Phoenix RC is allowed on any Firewall program that you have, Windows Firewall and most by default should ask when you launch the program for the first time, you need to check "Allow Access".


How to allow a program through your Windows firewall


Windows 7:
Allow a program to communicate through Windows Firewall


Windows XP (scroll down to "Advanced users method 1: Enable programs by using Windows Firewall"):
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2


Please check that you have the latest Phoenix version, as 2.5 and below are no longer supported online.

Launch Phoenix RC and click Multiplayer > Go Online.

You will then be presented with a log-in box, please make sure that the box "Automatically open ports on my router" is selected and checked, please see the picture below.



Even after doing the above port opening this checkbox is often required and often it does not perform the same as the above instructions.



There is also a support page for Phoenix that can be found here: Phoenix model flight simulation :: Support


Hopefully this will help make Phoenix online a better place for all.


Have check the attached and does list all routers and how to open ports for Phoenix RC.

Steve
Last edit: 08 Feb 2012 04:00 by whis1962. Reason: File would not attach, word doc
Thanks: admin, Eric, Klipkopwildlife

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08 Feb 2012 18:31 - 08 Feb 2012 18:33 #11 by Klipkopwildlife
Replied by Klipkopwildlife on topic Re: Phoenix - Connection Issues / Can't see some users

THE BLACKBIRD wrote: I live to far away

I live 4 times further!

That's awesome Whiz, just the info a guy needs.

Do it now, you may never get another chance
Last edit: 08 Feb 2012 18:33 by Klipkopwildlife.

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03 Jul 2012 10:31 #12 by Walrus
I have found I cannot join sessions that are diffrent versions 3.0 vs 4.0, I am not sure which I have at this moment but I will post it as soon as I find out. I hope this post may help

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03 Jul 2012 20:46 #13 by Eric
It tells you on the start-up screen. We're up to 4K now.

if you are calm and collected when all about you are going berserk - you've missed something important!

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03 Jul 2012 23:44 #14 by Walrus

Walrus wrote: I have found I cannot join sessions that are diffrent versions 3.0 vs 4.0, I am not sure which I have at this moment but I will post it as soon as I find out. I hope this post may help

yes 4.0 is my current version

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04 Jul 2012 00:20 #15 by Garry Pollard
Replied by Garry Pollard on topic Re: Phoenix - Connection Issues / Can't see some users
Is it 4.0 or 4.0k Walrus. You can set it to update automatically.

Garry

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